Sr. AWS DevOps SRE Lead

Engineering /Hybrid/Full-Time

Sr. AWS DevOps SRE Lead

Beaverton, OR / Lakewood, CO / Norwood, MA. United States

Are you endlessly curious, great with people and love working with a talented team of engineers? Do you have a knack for troubleshooting and love solving problems? We are seeking a dynamic and self-driven individual to join our Site Reliability Engineering (SRE) / Managed Services team as a Senior SRE Lead. This is an excellent opportunity for a seasoned professional with strong AWS DevOps skills to not only contribute to cutting-edge technologies but also lead and mentor a team of SRE engineers. At Cloud303, we foster a culture of collaboration, transparency, and a “get it done” attitude. We value individuals who take ownership and guide initiatives to successful completion. Given the variability of challenges that come along with support work, a wide range of experience with different types of AWS workloads is a must.

If you are a highly self motivated individual and are not afraid of wearing multiple hats while learning aspects of running a start-up, you’ll fit right in!

Day to Day Responsibilities

Team Leadership
- Lead and mentor a team of Site Reliability Engineers
- Foster a collaborative and transparent culture within the team.
- Manage a large number of simultaneous engagements
- Supervise the helpdesk
- Approve team timesheets
- Supervise execution of technical tasks
Issue Resolution
- Ensure outages and issues are resolved promptly
Subject Matter Expert
- Answer questions and provide expert support to engineers working on support tickets
- Fill in knowledge gaps to ensure the prompt resolution of support tickets
Client Engagement
- Interface with clients as needed, providing expert support and guidance throughout ticket lifecycles.
Cloud Solutions Development
- Identify which requests require larger professional services projects and which can be handled by the SRE team
- Architect cost-effective, AWS-based cloud solutions for clients
- Heavy use of IaC (Terraform & CloudFormation) to automate our use of AWS

Requirements

Experience:
- 6+ years of production experience, with a focus on cloud-based environments.
- Proven expertise in networking, orchestration/automation, and scripting.
Leadership Skills:
- Demonstrated leadership experience in managing teams and administering production systems and environments.
- Participated in outage recovery and incident response.
Technical Proficiency:
- Deep understanding of containers and orchestration systems, preferably EKS/K8S and/or ECS.
- Experience with deploying and debugging microservices.
- Experience with instrumenting metrics, alerting, and logging of production systems, especially with DataDog
- Experience with HPC-related software and services preferred (AWS ParallelCluster, Slurm, AWS Batch, AWS Step Functions, Elastic Fabric Adapter)
AWS Mastery:
- Extensive experience with core AWS services.
- AWS Solutions Architect or other AWS certifications are highly desirable.
Communication:
- Strong verbal and written communication skills.
- Previous client-facing experience is strongly preferred.
US Citizenship and/or authorized to work in the United States
Ability to commute to one of the Cloud303 offices (minimum 2 days per week)
- Locations:
  - Beaverton, OR
  - Lakewood, CO
  - Boston, MA

Our Benefits

We offer a comprehensive benefits package that supports your well-being, growth, and work-life balance. Our benefits reflect our commitment to a positive and collaborative work environment where you can thrive both professionally and personally.